SCA practice case · Telephone consultation

“My son will translate — he’s right here, just ask him”

Telephone consultation Adult patient Someone else speaking Hard Ethnicity, culture & diversityHealth disadvantage & vulnerabilitiesProfessional & ethical dilemmas

The candidate brief

This is what you would read in the 3-minute window before the patient connects. Read it once, note two or three hypotheses and one thing you must not miss, then stop.

Patient
Fatima Khedira · 58 years · female
Setting
Telephone — limited-English patient with her son interpreting.
Past history
  • Nil significant recorded
Medication
  • No regular medication
Allergies
NKDA
Recent notes
⚠ Booked by family member: “tummy pain and feeling down”. Interpreter not requested.
Reason for contact
Telephone appointment. Son (16) says he will translate.

Practise this case

The full case is in the Hot Seat with the Gold plan. You get a 12-minute timer, a role-player script with facts released only when asked, examiner checkpoints by the three RCGP domains, a model consultation and the guidance behind it.

What this case tests

Show the learning points (spoiler: read after you have practised)
Using a family member — especially a CHILD — as interpreter is poor and unsafe practice: it risks inaccurate/edited translation, breaches the patient’s confidentiality and autonomy, burdens the child, and — critically — blocks disclosure of sensitive or safeguarding issues. The correct approach is a PROFESSIONAL interpreter (telephone/video service), tactfully declining family/child interpreting WITHOUT offending or implying mistrust, and creating a way to speak with the PATIENT directly and confidentially — including seeing her ALONE for part of the consultation. The examinable hidden agenda is exactly why this matters here: hints of domestic abuse/relationship distress (low mood, unexplained bruising) that the patient will not disclose through her son, whose eagerness to speak for her (well-meaning or controlling) silences her. Getting her alone with a professional interpreter is itself a safeguarding action; never explore abuse via a family member. Handle it with cultural sensitivity and warmth, centre and respect the patient’s autonomy and dignity, plan the clinical assessment via the interpreter, and have domestic-abuse/support pathways ready.

The guidance behind it

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