SCA practice case · Video consultation

“The hospital hasn’t rung me — have my scan results come through to you?”

Video consultation Older adult patient Hard Long-term conditions & cancerInvestigations & results

The candidate brief

This is what you would read in the 3-minute window before the patient connects. Read it once, note two or three hypotheses and one thing you must not miss, then stop.

Patient
Bogdan Nowak · 68 years · male
Setting
Video — patient booked himself in to ask about his CT scan; the hospital letter has reached the GP before anyone has spoken to him.
Past history
  • Hypertension
  • Ex-smoker — 40 pack-years, stopped 2019
  • Occupational asbestos exposure (builder, 1980s)
  • Suspected lung cancer pathway referral 3 weeks ago (cough 4 months, weight loss; CXR right hilar mass)
Medication
  • Amlodipine 5 mg once daily
Allergies
No known drug allergies
Recent notes
Letter from respiratory consultant received this morning: CT chest/abdomen — 4.6 cm spiculated right upper lobe mass, enlarged right hilar and subcarinal nodes (largest 1.8 cm), two indeterminate 8 mm liver lesions, no effusion, no bone lesions. “Highly suspicious of primary lung cancer.” MDT: PET-CT and EBUS biopsy requested; lung clinic in 6 days. “Patient not yet informed of CT findings.” Bloods 2 weeks ago: Hb 128, adjusted Ca 2.41, eGFR 72.
Reason for contact
Video appointment booked by patient: “results of my scan”.

Practise this case

The full case is in the Hot Seat with the Gold plan. You get a 12-minute timer, a role-player script with facts released only when asked, examiner checkpoints by the three RCGP domains, a model consultation and the guidance behind it.

What this case tests

Show the learning points (spoiler: read after you have practised)
When a result reaches the GP first and the patient asks directly, it is usually right to tell him — withholding information he wants and has a right to is not justified by an outpatient appointment next week (GMC Decision making and consent, 2020). Use a structure such as SPIKES: set up (privacy, support, time), perception, invitation, knowledge (warning shot, plain language, honest about uncertainty), emotions (silence, naming, empathy) and strategy/summary (next steps, key worker, support, safety-net, follow-up). Avoid guessing prognosis; find what matters (here, a wedding) and pass it on. Tell the lung team he has been informed, so the clinic builds on, rather than repeats, the conversation.

The guidance behind it

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