999 / same-day
999: physiological instability, haemodynamic instability from GI bleeding, suspected sepsis (NICE NG253) or acute decompensation. Same-day medical assessment: severe malnutrition (do not rely on BMI alone) or inability to eat/drink.
Suspected cancer: upper GI
NICE NG12 (updated April 2026): dysphagia (any age), or age ≥55 with weight loss plus upper abdominal pain, reflux or dyspepsia → suspected cancer pathway referral; upper abdominal mass consistent with stomach cancer → consider a suspected cancer pathway referral.
Suspected cancer: colorectal
NICE NG12 (updated April 2026) referral criteria: FIT ≥10 µg Hb/g faeces in adults with an abdominal mass, change in bowel habit, iron-deficiency anaemia, age 40+ with unexplained weight loss and abdominal pain, under 50 with rectal bleeding plus abdominal pain or weight loss, or 50+ with rectal bleeding, abdominal pain or weight loss → suspected cancer pathway. Rectal or abdominal mass, significant concern or no sample → refer directly. FIT <10 does not exclude cancer — safety-net
Suspected cancer: lung
NICE NG12: age ≥40 with unexplained haemoptysis, or CXR suggesting lung cancer → suspected cancer pathway. Separately, offer an urgent CXR (performed within 2 weeks) to adults aged 40 and over with 2 or more unexplained symptoms from cough, fatigue, shortness of breath, chest pain, weight loss and appetite loss — or 1 or more if they have ever smoked. Unexplained weight loss alone in an ever-smoker aged 40 and over therefore meets the NG12 threshold for an urgent CXR
Suspected cancer: haematology
Lymphadenopathy with concerning features (size, site, supraclavicular/generalised, persistence, B-symptoms, abnormal FBC/LDH/film) per local lymphoma/haematology criteria. Myeloma: abnormal myeloma screen or paraprotein
Other NG12 pathways
Age 60+ with weight loss plus pancreatic-associated symptoms → consider urgent direct-access CT (or ultrasound). Visible haematuria (age 45+, unexplained or persisting after UTI treatment) → urology. Jaundice at age 40+ → suspected cancer pathway referral (pancreatic) with urgent LFTs / USS abdomen. Postmenopausal bleeding → gynaecology pathway. Ascites or a pelvic or abdominal mass (not obviously uterine fibroids) → gynaecology suspected cancer pathway (ovarian). Unexplained bruising, bleeding or petechiae, pallor or hepatosplenomegaly → very urgent FBC (within 48 hours) to assess for leukaemia. Age 60+ with unexplained weight loss >5% in 6 months and no site-specific feature → urgent investigation or non-specific symptoms pathway
Eating disorders
Suspected anorexia nervosa, ARFID or bulimia requires specialist eating-disorder assessment. Arrange same-day medical assessment where there is physiological instability, severe electrolyte abnormality, dehydration, syncope, severe bradycardia, hypotension/postural drop, hypothermia, ECG abnormality, rapid weight loss, purging, severe malnutrition or high suicide risk (RCPsych MEED 2022). Do not rely on BMI alone. Refer stable cases to the community eating disorder service (NICE NG69) and signpost the BEAT charity. Do NOT manage alone in primary care.
Dietitian
Complete MUST (Malnutrition Universal Screening Tool) where appropriate and act on the score. A score of 2 or more indicates high risk and should prompt an individualised nutrition plan, review of reversible causes, consideration of dietetic referral and monitoring. Prescribe oral nutritional supplements only when clinically indicated and consistent with local formulary/ACBS requirements