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Type 2 diabetes in adults

WHO PEN and HEARTS-D · reviewed October 2026 · gpreasoning.uk/global

Reasoning GP
Global Primary Care

Who / when

  • Test adults with symptoms: thirst, passing a lot of urine, blurred vision, tiredness, weight loss.
  • Test adults aged 40 and over with a BMI of 25 or more, even without symptoms.
  • This protocol is for non-pregnant adults with type 2 diabetes. Suspected type 1 diabetes, and diabetes in pregnancy: refer.

Red flags: refer now

  • Hypoglycaemia (glucose 3.9 mmol/L or less): shaking, sweating, confusion, fits, drowsiness. Treat now (see Treat).
  • Possible ketoacidosis or hyperosmolar state: any ill person with high glucose, vomiting, abdominal pain, deep fast breathing, drowsiness or coma; urine ketones 2+ or more.
  • Glucose 18 mmol/L or more that does not improve on treatment.
  • Chest pain or stroke symptoms; sudden loss of vision.
  • Infected foot ulcer, gangrene, or a cold, pale, painful foot.
  • BP 180/110 or more with headache, breathlessness, blurred vision or confusion.
Ketoacidosis or hyperosmolar state: refer, and give fluids on the wayStart 0.9% saline: 1 litre over the first 2 hours, then 1 litre every 4 hours until the person reaches hospital.

Assess

  • Symptoms, weight, BMI, waist, BP (every visit).
  • Plasma glucose; HbA1c if available. If glucose is 18 mmol/L or more, or there are symptoms: check urine ketones.
  • Feet: look for ulcers every visit; once a year check pulses, sensation with a 10 g monofilament, calluses and old ulcers.
  • Urine protein (or albumin to creatinine ratio) and creatinine once a year.
  • Eyes: retinal examination at diagnosis, then every 2 years.
  • Smoking, alcohol, other medicines; ask about cough (diabetes raises the risk of TB).

Classify

No symptoms? Repeat the test on another day to confirm, preferably with the same test.
TestDiabetes ifNotes
Fasting plasma glucose (8 to 14 hours without food)7.0 mmol/L (126 mg/dL) or moreCheapest test. Venous and capillary fasting values are the same
Random plasma glucose11.1 mmol/L (200 mg/dL) or moreOnly counts if the person has symptoms
HbA1c6.5% (48 mmol/mol) or moreCan mislead with anaemia, haemoglobin disorders or kidney failure
2-hour glucose after a 75 g load11.1 venous (12.2 capillary) mmol/L or moreCumbersome; rarely needed
PictureClassify asGo to
Ill, ketones 2+ or more, or signs aboveDiabetes emergencyRed flags: refer now
Fasting glucose 15 mmol/L or more with symptoms, or glucose above 18, ketones under 2+Symptomatic hyperglycaemiaStart metformin and gliclazide together; review in 3 to 5 days
Fasting 7.0 to under 18 mmol/L, or random 11.1 or moreType 2 diabetes, stableLifestyle for 1 month, then the stepwise protocol

Treat

Stepwise glucose protocol (WHO PEN, as in HEARTS-D)

StepIf the goal is not reachedReview
1Diet and physical activity advice1 month
2Start metformin 500 mg once daily3 months
3Metformin 1000 mg once daily3 months
4Metformin 1000 mg twice daily3 months
5Add gliclazide 80 mg once daily; teach about hypoglycaemia3 months
6Gliclazide 80 mg twice daily3 months
7Refer, or start human insulin: NPH 10 units at bedtime, increase by 1 to 2 units every 3 days until fasting glucose is 4 to 7 mmol/L3 days, then 3 months
  • Metformin: no weight gain or hypoglycaemia. Do not use with eGFR under 30, severe liver disease, acute heart or breathing failure, alcohol misuse, or past lactic acidosis.
  • Gliclazide is the preferred sulfonylurea, and the first choice if metformin cannot be used. Avoid glibenclamide at 60 or over, or where hypoglycaemia would be dangerous.
  • Symptomatic hyperglycaemia (ketones under 2+): metformin 1000 mg twice daily and gliclazide 80 mg twice daily; review in 3 to 5 days, refer if not improving.
  • Other medicines (SGLT2 inhibitors, now on the WHO EML; DPP-4 inhibitors; pioglitazone) are not routine: use them before insulin only if more affordable, per national guideline.

Protect the heart and kidneys

  • BP: treat at 130/80 or more; aim below 130/80, with an ACE inhibitor and a thiazide (see the hypertension protocol).
  • Statin for everyone with type 2 diabetes aged 40 and over (dose per national formulary), as long as it does not take money from glucose and BP medicines.
  • Aspirin 75 to 100 mg daily only after a heart attack or stroke, not for prevention.
Treating hypoglycaemiaAble to swallow: 15 to 20 g of glucose, or a sugary drink, 1 to 2 teaspoons of sugar, or a cup of milk; repeat after 15 minutes if still low, then a meal. Unconscious, unable to swallow, or glucose 2.8 mmol/L or less: 20 to 50 mL of 50% glucose IV over 1 to 3 minutes.

Follow-up

  • Every 3 months while adjusting treatment (sooner if symptoms); review in 3 days after starting insulin.
  • Goal: HbA1c about 7.0% (53 mmol/mol). Without HbA1c: fasting glucose 7.0 mmol/L or less and 2 hours after food 9.0 or less.
  • Relax the goal (for example HbA1c under 8%) with frequent hypoglycaemia, advanced complications or short life expectancy.
  • Every visit: BP, feet, adherence, hypoglycaemia. Every year: urine protein, creatinine, foot risk. Eyes every 2 years.
  • Frequent hypoglycaemia on gliclazide: reduce or stop it.

Counsel

  • Diabetes is lifelong but can be controlled. Take medicines every day.
  • Healthy meals for the whole family; less sugar; eat less if overweight.
  • At least 150 minutes of moderate activity a week, over at least 3 days.
  • No tobacco; avoid harmful alcohol.
  • On gliclazide or insulin: know the signs of a low and carry sugar.
  • Check feet every day; wear shoes that fit; never walk barefoot; come at once for any wound.
  • Come back at once if vomiting, very thirsty, drowsy or breathing fast.

If you feel shaky, sweaty or confused, take sugar or a sweet drink straight away, then eat a meal. Always carry something sweet with you.

When to refer

  • Same day: any red flag above; hypoglycaemia that does not resolve; suspected type 1 diabetes; eGFR under 30 or no urine.
  • Not at goal despite taking oral medicines (and insulin) correctly.
  • eGFR 30 to 59, or moderate or severe protein in the urine.
  • Signs of peripheral vascular disease; any foot ulcer.
  • BP above 130/80 despite two medicines; total cholesterol above 8 mmol/L.
  • Vision loss, or no eye check for 2 years; painful neuropathy.

Sources

World Health Organization. Diagnosis and management of type 2 diabetes (HEARTS-D). 2020. World Health Organization. Package of essential noncommunicable (PEN) disease interventions for primary health care. 2020. World Health Organization. Guidelines on second- and third-line medicines and type of insulin for the control of blood glucose levels in non-pregnant adults with diabetes mellitus. 2018. World Health Organization. WHO Model List of Essential Medicines (23rd list, SGLT2 inhibitors added). 2021.
Adapted from WHO guidance; not endorsed by WHO. This page paraphrases and adapts the WHO publications listed under Sources, which are licensed CC BY-NC-SA 3.0 IGO; the adapted text is shared under the same licence for non-commercial education. Reasoning GP is not affiliated with WHO or any other organisation named here. Use it alongside your national guidelines, essential medicines list and formulary, and your clinical judgement. Doses are given only where they come from a WHO source; otherwise follow your national guideline or formulary.