Ask about pain, vision change, and onset before anything else. Any red flag = act immediately — do not delay for examination.
Use targeted history to separate the 4 key diagnostic groups before examining. The answers to these questions direct your examination and management.
Map the clinical picture to the most probable diagnostic category. Most GP red eye presentations fall into one of the groups below.
A structured examination takes under 3 minutes. Use a bright pen torch. Fluorescein strips and a Wood's lamp or cobalt blue light significantly improve corneal assessment. If a slit lamp, fluorescein or appropriate VA testing is unavailable and there is diagnostic uncertainty, use community optometry, eye casualty or ophthalmology rather than managing an undiagnosed red eye remotely.
Most acute red eye does NOT require investigations in primary care. Investigate only when results will change management. Over-investigating simple conjunctivitis is common and unhelpful.
Use the urgency grading below. When in doubt about severity, refer — ophthalmologists can always downgrade, but delayed referral of serious pathology risks blindness.
Match treatment to the confirmed diagnosis. Do not prescribe topical antibiotics for all red eyes — this drives resistance and delays diagnosis of non-bacterial conditions. Do not initiate topical ocular steroids in primary care for an undiagnosed red eye. Align all antibiotic, antiviral, NSAID and steroid regimens with current product information, the local formulary and the local eye/emergency pathway.
Conditions requiring SPECIALIST-INITIATED treatment (prescribe only after ophthalmology diagnosis):
Next steps: see Uveitis · Glaucoma · Blepharitis · Dry eye disease · Subconjunctival haemorrhage · Allergic conjunctivitis
Lifestyle measures are disease-modifying for blepharitis, dry eye, and allergic conjunctivitis — provide written information or signpost to NHS resources.
Most uncomplicated red eye resolves in 1–2 weeks. Clear safety-netting is essential — patients must know exactly when to seek urgent review. Document safety-netting advice given.