Screen for immediate risk and for organic causes before assuming a primary psychiatric illness. Keep yourself safe: sit near the door, have a colleague aware, and leave if the situation escalates.
Command hallucinations to harm Voices instructing violence to self or others β assess intent and ability to resist; commands alone do not automatically require 999. Use 999 for imminent risk, severe agitation, inability to maintain safety, serious physical illness or inability to assess safely; otherwise the crisis resolution and home treatment team or duty psychiatrist the same day
Suicidal intent with a plan Especially with persecutory beliefs, severe distress, recent loss or substance use β do not leave alone; crisis team same day or 999
Risk to others Specific threats, a named person in the delusional system, access to weapons β crisis team and police as needed; consider children in the household (safeguarding)
Full risk assessment Suicidal thoughts, intent, plan and means; intent to harm others; command hallucinations and ability to resist; specific threats, named victims, weapon access; vulnerability to exploitation or abuse; self-neglect, nutrition, hydration, accommodation; dependants and safeguarding; intoxication, withdrawal, impulsivity; capacity. Risk is dynamic β reassess when new information comes from relatives, carers, police or other professionals
Fever, headache or confusion Encephalitis (viral or autoimmune) or meningitis β neck stiffness, photophobia, seizures, reduced consciousness β 999
Fluctuating consciousness / disorientation Fluctuating attention, disorientation, impaired consciousness or abnormal arousal strongly suggest delirium or another organic cause β same-day hospital medical assessment to find the cause (
confusion and delirium algorithm); 999 if reduced consciousness, seizures, fever or medically unstable. A normal brief cognitive screen does not exclude an organic cause
New seizures or focal signs Weakness, dysphasia, diplopia, abnormal movements β 999 or same-day ED (stroke, lesion, autoimmune encephalitis)
Severe self-neglect Not eating or drinking, unsafe living conditions, catatonic features (mutism, posturing, refusal to eat) β same-day assessment; 999/ED if catatonia with refusal of food/fluids or medical instability, or suspected NMS or serotonin syndrome
Intoxication or overdose A deliberate overdose or severe intoxication (stimulants, synthetic cannabinoids, hallucinogens) β 999 / immediate ED; toxicology in hospital. Milder intoxication β same-day ED
Puerperal onset New psychosis, mania, severe confusion or rapidly changing mental state during pregnancy or the postnatal year β especially the first weeks after birth β is a psychiatric emergency β immediate specialist perinatal mental-health assessment, usually within 4 hours of referral, with consideration of admission (NICE CG192). Do not leave the person alone; assess risk to mother and baby
NG12 Progressive neurological loss Late-onset psychosis with progressive, sub-acute loss of central neurological function (cognitive or personality change with focal features) β consider urgent direct-access MRI brain (NICE NG12 (updated April 2026), rec 1.9.1)