Blurry or reduced vision
0Stop — call 999 now — most eye emergencies are same-day, not 999
- Sudden visual loss with stroke features (facial weakness, slurred speech), reduced consciousness or focal neurology → 999 (thrombolysis window).
- Painful red eye or angle closure with collapse, marked vomiting, confusion or systemic illness; orbital cellulitis with visual loss, proptosis or toxicity → 999
- Pregnancy: visual symptoms with eclampsia or severe hypertension; chemical injury needing ongoing irrigation; anyone unable to transfer safely → 999
- While waiting: chemical injury — irrigate now with water or saline, remove lenses if easy, continue during transfer until pH neutral; no neutralising chemicals. Do not delay transfer for GP tests.
1Triage by onset — monocular = eye; binocular = brain
| Onset | Action |
|---|---|
| Sudden, persistent | Same-day eye emergency / stroke pathway |
| Transient, recovered | Suspected TIA → Specialist ≤24 h; aspirin 300 mg if no contraindication. Over 50: think GCA |
| Days–weeks | Unexplained progressive loss or uveitis → Same-day |
| Months–years | Pinhole improves → optometrist; else block 4 |
2Screen — one row is enough
- Curtain, field loss, or flashes/floaters with reduced vision → Same-day. Flashes/floaters alone → Dilated exam ≤24 h
- Painful red eye, reduced vision, haloes (angle closure) → Same-day eye casualty. No dilating drops; drugs and positioning as the eye team advises.
- Over 50, headache, scalp tenderness, jaw claudication + visual symptoms (GCA) → steroid now + Same-day assessment.
- Sudden painless monocular loss, including in diabetes → Same-day eye emergency / stroke pathway.
- New diplopia with dilated pupil (3rd nerve), severe headache, neuro signs or proptosis; papilloedema → Same-day
- Suspected wet AMD (new distortion, grey central patch) → Macula service ≤1 working day. Child, absent red reflex → consider Urgent ≤2 weeks (NG12)
3Assess — only once blocks 0–2 are answered
☐ Acuity each eye, with glasses and pinhole ☐ Pupils, swinging torch (RAPD) ☐ Confrontation fields ☐ Eye movements ☐ Red eye, proptosis ☐ Fundoscopy (disc, macula)
GCA: FBC, ESR, CRP alongside treatment. Not in primary care: CT head for pinhole-correctable blur.
4Classify — only if the screen is negative
- Refractive error or cataract — gradual, painless; glare, haloes → optometrist.
- Dry eye — fluctuating, improves with blinking, gritty → lubricants. Not if painful, red and vision reduced.
- AMD — central loss, distortion. Dry → optometry review; wet → macula service ≤1 working day.
- Glaucoma, diabetic retinopathy — often silent; found by optometry or retinal screening. GPs do not re-grade images.
- Optic neuritis — subacute, pain on eye movement, red desaturation, RAPD → urgent ophthalmology or neurology; no GP steroids.
- Uncertain — say so; eye review with a date, and safety-net.
5Treat today — only these
- Suspected GCA: prednisolone now per local pathway (BSR: 40–60 mg; visual loss commonly 60 mg); IV methylprednisolone is specialist-led.
- Dry eye: hypromellose 0.3% 4–6 times daily ± carbomer gel at night; preservative-free if used often.
- Vascular causes: BP, HbA1c, lipids, smoking, AF — never delaying eye referral. No antiplatelet or anticoagulant for unexplained visual disturbance alone.
- Doses: NICE/SPC, BNF, local formulary.
6Refer routinely
- Gradual bilateral blur, mild dry eye, stable mild cataract → optometrist first.
- Routine ophthalmology: cataract with functional impairment; suspicious disc, repeatable field defect or Goldmann IOP ≥24 mmHg (NG81); stable dry AMD.
- Urgent ophthalmology: retinal vein occlusion, new proptosis, isolated stable diplopia. Neurology: bitemporal hemianopia, fatigable ptosis.
- Hydroxychloroquine: hospital retinal monitoring yearly after 5 years (after 1 year if eGFR <60, tamoxifen or >5 mg/kg/day).
7Never reassure by
- A normal GP fundoscopy or confrontation fields.
- Normal ESR or CRP in suspected GCA.
- Blurring that has fully recovered (possible TIA).
- A diabetes label: sudden loss is not automatically a bleed.
- Calling a painful red eye with reduced vision "dry eye".
- A single non-contact tonometer reading.
8Safety-net — say it, then document it
999 “Call 999 if you lose vision with a drooping face, weak arm, slurred speech, confusion, collapse or feeling very ill.”
Same-day “Go to the eye emergency service today for any sudden loss of vision, a curtain or shadow, new flashes and floaters, a painful red eye with cloudy vision, vision that dims then recovers, new double vision, or — if over 50 — headache with scalp tenderness or jaw pain on chewing.” Known AMD: new distortion or central blur → macula service ≤1 working day.