999 Emergency
Suspected ACS. Airway compromise, stridor or severe sepsis. Rapidly progressive floor-of-mouth/neck swelling. Inability to swallow saliva or severe respiratory difficulty. Severe tetanus features (dysphagia, spasms, respiratory difficulty, autonomic instability). Acute visual loss or suspected GCA with visual symptoms (per local emergency pathway)
Same-day urgent specialist assessment
GCA with visual symptoms, amaurosis fugax, diplopia or other cranial ischaemic symptoms β treat immediately per the local GCA pathway + same-day emergency ophthalmology/rheumatology. Jaw claudication without visual symptoms β start treatment promptly + same-day urgent rheumatology/fast-track GCA assessment (whatever the inflammatory markers). Dental infection with fever, spreading cellulitis, significant trismus or systemic illness. Suspected deep-space infection without current airway compromise. Facial fracture, dislocation or persistent complete jaw lock. Rapidly enlarging oral, jaw, salivary or neck swelling, or any mass affecting the airway or swallowing
Suspected cancer: oral / maxillofacial
NICE NG12 (updated April 2026): unexplained oral ulceration lasting more than 3 weeks, or a persistent unexplained neck lump β consider suspected cancer pathway referral. Lump on the lip or in the oral cavity, or a red or red-and-white patch (erythroplakia/erythroleukoplakia) β consider urgent dental assessment within 2 weeks; the dentist refers on the suspected cancer pathway if oral cancer is suspected. A persistent, painful, swollen or bleeding lesion must be escalated, not observed indefinitely. Hard fixed jaw swelling or suspected bone malignancy β urgent OMFS referral via the local suspected cancer pathway (clinical practice); same-day if rapidly enlarging or affecting the airway or swallowing
Urgent dental / OMFS
Dental abscess with systemic features (fever, trismus, swelling beyond the tooth). Pericoronitis with trismus, dysphagia, facial/neck swelling or systemic illness, or recurrent pericoronitis (third-molar assessment). Jaw fracture / TMJ dislocation post-trauma. Persistent jaw pain, exposed bone, fistula or non-healing socket after radiotherapy or MRONJ-risk medicines (oral surgery/OMFS)
Routine neurology
Trigeminal neuralgia with uncertain diagnosis, atypical features or carbamazepine ineffective/not tolerated/contraindicated (specialist advice, early referral; urgent with red flags). Treatment-refractory TN (NICE NG127). Atypical facial pain / persistent idiopathic facial pain
Routine OMFS / TMD clinic
Persistent or worsening TMD pain, diagnostic uncertainty, trauma, marked restriction of opening, recurrent dislocation, neurological abnormality, or symptoms persisting beyond approximately 3 months. Trismus without emergency cause
Dentist (routine)
Toothache, pulpitis and localised dental abscess β urgent dental assessment (dentist or NHS 111 urgent dental services), not a GP antibiotic prescription. Pericoronitis, sensitivity, periodontal disease. Bruxism assessment / occlusal splint
Local pathways
GCA: local headache guideline acute GCA pathway. Urgent dental access: own dentist or NHS 111 urgent dental services. Suspected oral/head-and-neck cancer: local suspected cancer referral criteria. Deep-space infection: on-call OMFS/ENT via the local emergency department
Primary care manage
Mildβmoderate TMD: self-management programme. Typical trigeminal neuralgia: carbamazepine with baseline checks and early review (MRI desirable, not a prerequisite). Uncomplicated sialadenitis: conservative + review