999 / Same-day ED
Emergency 999: airway compromise, stridor, drooling or inability to swallow secretions; suspected DKA with confusion, drowsiness or Kussmaul breathing; nasal foreign body with airway compromise. Same-day ED / admission: suspected quinsy/deep neck infection; severe systemic illness; any other suspected DKA (immediate); severe hepatic encephalopathy; acutely unwell patient with possible renal failure
Head & neck
Urgent head-and-neck pathway Consider a suspected cancer pathway referral for unexplained oral ulceration lasting more than 3 weeks, or a persistent unexplained neck lump (NICE NG12, updated April 2026), and for laryngeal cancer if aged 45 and over with persistent unexplained hoarseness (NICE NG12); relevant suspicious oral lesion; other local head-and-neck red flags (e.g. unilateral otalgia with normal otoscopy, trismus, odynophagia) according to local pathway — these are not NG12 criteria. Halitosis alone does not meet a suspected cancer referral criterion.
Dentist (urgent assessment)
Urgent dental assessment Lump on the lip or in the oral cavity; red or red-and-white oral patch (NICE NG12) — onward referral per the dentist's assessment and local pathway; dental abscess or spreading odontogenic infection
Upper GI
Suspected cancer Dysphagia at any age (including regurgitation of undigested food), or aged 55 and over with weight loss plus upper abdominal pain, reflux or dyspepsia — urgent upper-GI suspected cancer pathway referral (NICE NG12, updated April 2026)
Dentist (primary pathway)
Dental assessment Persistent oral halitosis, periodontal symptoms, dental disease, dentures, or no recent dental review — dental examination, treatment of caries/periodontal disease/abscess, professional periodontal cleaning when indicated. Acute periodontal infection or pain with swelling: prompt dental review
ENT routine
Routine Chronic rhinosinusitis troublesome despite appropriate treatment per local pathway, suspected nasal polyps or unilateral disease, complications or concerning features; tonsilloliths with recurrent tonsillitis significantly affecting daily life (ENT assessment — not automatic surgery); Zenker's diverticulum (if dysphagia, upper-GI suspected cancer pathway first)
Respiratory
Urgent Suspected lung abscess, suspected bronchiectasis, haemoptysis — after respiratory examination and targeted imaging. Unexplained haemoptysis aged 40 and over → suspected lung cancer pathway referral (NICE NG12).
Mental health / NHS Talking Therapies
Routine No objective malodour after a credible oral and basic ENT assessment, with significant distress or functional impairment. NHS Talking Therapies (CBT or OCD pathway) where appropriate; secondary mental health services if severe functional impairment, fixed delusional conviction, risk or diagnostic uncertainty. PHQ-9/GAD-7 thresholds are not mandatory referral criteria.
Primary care manage
Physiological halitosis (dietary/morning), oral hygiene advice alongside dental assessment, GORD/dyspepsia only with compatible symptoms (not for isolated halitosis), H. pylori eradication only when testing is indicated for dyspepsia, xerostomia management