Mandatory training · 1.5 hours

Conflict Resolution

Conflict resolution for GPs and practice teams: causes and stages of conflict, de-escalation, reception and phone conflict, staying safe, removal from the list, reporting and support.

Loading the course…

Written to the Skills for Health Core Skills Training Framework (CSTF) learning outcomes for Conflict Resolution (CSTF England v1.1, no levels). CSTF alignment has not yet been granted, so this is a certificate of completion for your records and appraisal: check what your employer or agency accepts. Refresher: Every 3 years (CSTF England v1.1). E-learning can support the knowledge outcomes only: the CSTF also requires practical instruction. This course provides about 1.5 hours of the knowledge part.